Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners in Software Development & Analytics, Digital Solutions, Business Operations, and Customer Experience and Support. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to enhance processes and productivity. The organization places strong emphasis on its people, fostering a collaborative culture where talent and client partnerships drive long-term success.
Role Description The Customer Advisor (Fluent English Speakers – B2/C1) is a full-time, on-site position based in Qesm El Maadi. In this role, the Customer Advisor will handle inbound and outbound customer interactions, respond to inquiries, provide product and service information, and resolve issues in a professional and timely manner. Daily tasks include communicating clearly in English, documenting customer cases, following established workflows, and escalating complex issues when needed. The role also involves maintaining high service quality standards, meeting performance targets, collaborating with team members, and contributing to a positive customer experience.
Qualifications
- Strong customer service and advisory skills, including active listening, problem-solving, and a customer-focused mindset.
- Excellent spoken and written English communication skills (B2/C1 level) with clear, professional tone and effective email and chat etiquette.
- Competence in using computers, CRM or ticketing systems, and common office applications to document and manage customer interactions.
- Ability to work on-site in Qesm El Maadi, manage time effectively, follow established procedures, and meet individual and team performance targets.
- Demonstrated interpersonal skills, resilience under pressure, and the ability to work collaboratively in a diverse, fast-paced environment.
- Previous experience in customer support, contact center, or advisory roles is preferred but not mandatory.
- High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.
