Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on customized, high-value outsourcing solutions that help clients concentrate on their core business while improving service to their own customers. With strong global coverage and cultural awareness, ETISAL International applies industry best practices and advanced technologies to deliver high-quality services. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International also places strong value on human capital and continuous improvement in management and operational standards.
Role Description The (Chat/Voice) Support Agents English Speakers role is a full-time, on-site position based in Cairo. In this role, team members handle inbound and outbound customer interactions via chat and voice in English, providing accurate information, resolving inquiries, and ensuring a positive customer experience. Daily tasks include troubleshooting basic technical or service-related issues, documenting interactions in the system, and following established procedures and scripts where appropriate. Support Agents collaborate with supervisors and colleagues to escalate complex cases, share feedback on recurring issues, and contribute to service quality improvements. The role requires adherence to performance targets, scheduling requirements, and company policies while maintaining professional and respectful communication at all times.
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