Company Description
"**eClerx company
""We’re hiring Customer Care Executive for the Inbound US Voice Process
üìå Position Details:
▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.
üí∞ Salary:
▪️ 21,000 EGP Gross
▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS
üïí Shifts:
▪️ Rotational night & overnight
üéì Requirements:
▪️ Fluency in English (B1+ Level)
üìç Location: Technological Park, Maadi"""
Role Description The Call Center Customer Service Representative is a full-time, on-site role based in Cairo. This role is responsible for handling inbound and outbound calls, responding to customer inquiries, and providing clear, accurate information about services and processes. The representative will resolve issues, escalate complex cases when necessary, and document interactions in the company’s systems to ensure continuity and quality of service. Day-to-day tasks include maintaining a high level of professionalism, meeting performance targets such as response time and call quality, and actively contributing to overall customer satisfaction. The role also involves collaborating with team members and other departments to improve the customer experience and support continuous process improvements.
Qualifications
g>+ to B2**
