Branch Manager Experience in Restaurants industry from 10 to 12 Years
Job Description
Job Title: Branch Manager
Department: Branches
Section: Administration
Direct Supervisor (Job Title): Operations Manager / Executive Director
Work Location: Branches
General Job Description:
Oversee the daily management and operation of the restaurant to ensure the highest standards of quality, service, and food, while maximizing customer satisfaction and achieving the restaurant's operational and financial goals.
Duties and Responsibilities:
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Plan and supervise the restaurant's daily operations.
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Develop and implement strategies to increase sales and reduce costs in alignment with company objectives.
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Conduct daily briefings with the team to review tasks and discuss operational issues.
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Support management decisions and directives; implement and enforce company regulations and policies.
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Coordinate and communicate continuously with all restaurant departments to ensure smooth workflow.
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Verify the quality of food, beverages, and service provided to customers.
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Maintain constant communication with the production team to ensure customer orders are met as required.
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Supervise maintenance and comprehensive cleaning within the branch, ensuring it remains in excellent condition.
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Maintain a professional appearance and wear the official uniform; conduct oneself with high professionalism within the branch. 10. Review branch opening and closing checklists in coordination with the Cost Control Department.
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Monitor and process daily expense and sales reports via the POS system.
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Prepare monthly sales performance analyses and submit recommendations to management.
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Oversee the development and updating of the branch’s customer database.
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Ensure the implementation of marketing initiatives designated for the branch within the local area.
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Manage interactions with administrative authorities (licensing, security, health, supply/regulatory bodies, etc.).
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Manage bank deposits regularly and accurately.
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Monitor and resolve operational issues and handle customer concerns efficiently.
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Monitor inventory levels and place orders for necessary supplies in a timely manner.
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Oversee the preparation of departmental work schedules and task allocation within the branch.
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Adhere to health, safety, and hygiene standards.
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Submit periodic reports to senior management regarding work progress and results.
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Perform any other tasks assigned within the scope of the role. Key Performance Indicators (KPIs):
• Achieve monthly sales growth of at least 5%.
• Maintain customer satisfaction at 90% or higher.
• Reduce operating expenses by at least 3%.
• Ensure 95% compliance with service and food quality standards.
• Ensure 100% adherence to cleanliness and safety standards.
• Ensure accuracy and timeliness in submitting daily and monthly reports.
• Reduce inventory waste to less than 2% per month.
• Maintain team operational efficiency at a minimum of 90%.
Manager Signature: Human Resources Manager Signature:
Date: Date:
