Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focused on delivering high-value, innovative services to diverse clients. The company specializes in customized outsourcing solutions that address each customer’s unique business needs, allowing clients to concentrate on their core operations. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to ensure effective customer service. The organization is committed to transparency, flexibility, integrity, and a passion for service. It continuously enhances its management and operational standards to exceed client expectations and deliver first-class quality.
Role Description The Backoffice Agent | Outbound Calls & Emails (English) is a full-time, on-site role based in Cairo, Egypt. The role involves handling outbound calls and emails to support customers and partners, including providing information, following up on inquiries, and conducting service-related outreach. The Backoffice Agent is responsible for documenting interactions accurately, updating customer records, and maintaining confidentiality and data integrity. Daily tasks include adhering to scripts and guidelines, meeting performance targets, coordinating with internal teams when needed, and escalating issues according to defined procedures. The role requires consistent, professional communication in English, adherence to company policies, and active participation in training and quality improvement initiatives.
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