Job Summary:
Lead ERC’s hard & soft facility services across the Expo 2030 Riyadh site by directing operation and maintenance of utilities and infrastructure, MEP systems, and specialized systems, ensuring safe, reliable, and efficient asset performance during readiness and event operations, moreover, cleaning and hygiene, waste management and recycling, pest control, and landscaping services, ensuring a clean, safe, sustainable, and welcoming environment for visitors, participants, and staff throughout construction, readiness, and event operations.
Responsibilities
Utilities & Infrastructure Operations
- Direct operation and maintenance of site utilities and infrastructure, including power, water, wastewater, district cooling, and roads.
- Coordinate with utility providers and authorities on supply continuity, outages, and emergency response.
- Monitor utilities consumption and performance, driving energy and water efficiency.
MEP Maintenance
- Direct planned preventive, corrective, and predictive maintenance of MEP systems across pavilions and facilities.
- Manage the computerized maintenance management system (CMMS), work orders, and maintenance KPIs.
- Ensure maintenance complies with manufacturer requirements, warranties, and statutory inspections.
Specialized Systems
- Oversee operation and maintenance of specialized systems such as fire and life safety, building management, vertical transportation, and AV and show systems.
- Coordinate testing, certification, and statutory compliance of life-safety systems with the relevant authorities.
- Manage specialist service providers and OEM support agreements.
Readiness & Performance
- Lead hard services mobilization, commissioning acceptance, and readiness testing ahead of event operations, in coordination with Asset Management.
- Manage hard services contractors against SLAs and KPIs, in coordination with Contract Management.
- Report asset availability, reliability, and maintenance performance to Operations leadership.
Strategy & Governance
- Define the hard services operating and maintenance model, standards, and SLAs for the Expo site, aligned with ERC’s operational readiness and asset management strategy.
- Set the strategy, operating model, and annual plan for Hard Services in alignment with Assets & Facility Management and ERC objectives.
- Define priorities, performance standards, and KPIs for Hard Services, and report performance to Assets & Facility Management leadership.
Cleaning & Hygiene
- Direct cleaning and hygiene services across pavilions, public realm, back-of-house, and facilities to agreed SLAs and public health standards.
- Plan cleaning resourcing and deployment to match visitor flows, peak periods, and special events.
- Conduct quality inspections and audits of cleaning standards and drive corrective actions with service providers.
Waste Management & Recycling
- Direct site-wide waste collection, segregation, storage, and disposal in compliance with KSA environmental regulations.
- Drive waste diversion, recycling, and circular-economy initiatives in line with ERC sustainability targets.
- Report waste volumes, diversion rates, and compliance performance to Operations leadership.
Pest Control
- Direct integrated pest management programs across food, accommodation, and public areas in line with municipal and health requirements.
- Ensure pest control providers use approved products and methods that protect visitors, staff, and the environment.
- Monitor pest activity records and inspection findings and ensure timely corrective action.
Landscaping
- Direct maintenance of landscaped areas, irrigation, and green infrastructure to agreed horticultural and visual standards.
- Apply water-efficient irrigation and native planting practices aligned with ERC sustainability commitments.
- Coordinate landscaping works with Venue Operations and Site Operations to minimize disruption to visitors.
Service Provider Management
- Manage soft services contractors against SLAs and KPIs, in coordination with Contract Management.
- Prepare soft services readiness plans, mobilization, and testing ahead of event operations.
- Coordinate with Hard Services, Asset Management, and Venue Operations on integrated facility management.
Strategy & Governance
- Define the soft services operating model, service standards, and SLAs for the Expo site, aligned with ERC’s operational readiness and sustainability commitments.
- Set the strategy, operating model, and annual plan for Soft Services in alignment with Assets & Facility Management and ERC objectives.
- Define priorities, performance standards, and KPIs for Soft Services, and report performance to Assets & Facility Management leadership.
People Leadership
- Lead, develop, and motivate the Hard Services team, setting objectives and managing team performance in line with company performance management processes.
- Build team capability and foster a culture of safety, service excellence, accountability, and collaboration.
Job Requirements (Minimum Qualifications, Experience, Skills)
Educational Qualifications
- Bachelor's degree in mechanical engineering, Electrical Engineering, Facilities Management, or a related field.
- Master's degree in a relevant field is preferred.
Professional Certifications Preferred
- IFMA Certified Facility Manager (CFM) certification or other relevant professional certifications are preferred.
Experience
- 15+ years of relevant experience, with a strong leadership background and proven track record of strategic decision-making.
Nature of Experience
- Experience leading hard & soft services and Mechanical, Electrical, and Plumbing (MEP) maintenance for large venues, mega-events, airports, theme parks, or master-planned destinations.
- Experience overseeing utilities operations and specialized building systems.
- Experience delivering waste management, recycling, and sustainability programmes.
- Experience managing outsourced maintenance providers and monitoring performance against Service Level Agreements (SLAs).
- Experience in Saudi Arabia or the GCC is preferred.
Job Specific Skills
- Hard services operations and MEP maintenance.
- Soft services and facilities management.
- Waste management, recycling, and sustainability practices.
- Service quality inspections, auditing, and performance monitoring.
- Operational readiness planning and service mobilization.
- Utilities and infrastructure operations.
- Computerized Maintenance Management Systems (CMMS) and maintenance planning.
- Fire and life-safety systems compliance.
- SLA monitoring and contractor performance management.
- Strategic leadership and team development.
- Fluency in Arabic and English is preferred.
