Since its foundation in 1864, Gebr. Pfeiffer has fostered a culture of innovation and technical excellence. By developing special equipment for grinding, drying, separating, hydrating and calcining applications, the company has made major contributions to the progress of processing technology.
With our head office in Kaiserslautern, Germany and subsidiaries in the United States, India, China, Brazil, Egypt, and Malaysia along with our global network, we offer innovative system solutions for the cement, coal, lime, gypsum, and ceramic industries all over the world
Job Brief:
Responsibilities include developing strong relationships with clients and connecting with key business executives and stakeholders. The After-Sales Engineer will answer client queries, identify new business opportunities, and evaluate maintenance and spare parts needs. In this role, you will liaise with cross-functional internal teams (including Procurement, Logistics, Commercial, Workshop, and external Sub-suppliers) as well as site service engineers to improve the entire client experience across the MENA region. This position may require occasional travel.
Qualifications:
BSc degree in Mechanical Engineering or a closely related technical field.
2 to 5 years of relevant experience in an After-Sales, Technical Support, or Account Management role.
Experience within the heavy machinery, cement, or minerals processing industries is highly advantageous.
Demonstrable ability to effectively communicate, present, and influence key stakeholders at all organizational levels.
Solid experience with ERP software and MS Office (particularly MS Excel).
Proven ability to manage multiple tailored After-Sales projects simultaneously while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Fluency in both Arabic and English at a business level.
Duties and Responsibilities:
Serve as the primary point of contact for all After-Sales matters within the assigned region.
Build and maintain strong, long-lasting client relationships and develop trusted advisor roles with key stakeholders.
Follow up and coordinate all open inquiries, spare parts orders, and service contracts.
Provide clients with prompt technical support and specialized assistance.
Coordinate seamlessly with site service engineers to ensure successful equipment evaluations and technical deliveries.
Develop and maintain client profiles and the client management database.
Negotiate contracts, close agreements, and handle RFQs.
Identify areas of improvement and develop new business with existing clients to meet sales objectives.
Forecast and track key After-Sales metrics and actively participate in related internal projects.
We celebrate diversity!
Gebr. Pfeiffer takes pride in its inclusive workplace culture. All qualified applicants will always be considered without discrimination against race, color, religion, national origin, sex, disability, age, or any other non-merit factors.
