Key Skills
- Change Agility
- Shows willingness to adjust to changing work environments
- Mastering Complexity
- Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
- Communicating for Impact
- Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
- Creates easy to understand and accurate business communications
- Collaboration
- Values diverse thinking and seeks to understand different perspectives and cultures
- Demonstrates value as a team player both within and across teams
- Performance drive and Execution
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
Basic Requirements
- Graduate/Post Graduate with 0 to 2 years of experience
- Flexible to work in shifts
- Candidates fluent in AI usage would be preferred
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Responsibilities:
Job Responsibilities
- Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
- Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
- Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
- Adherence to compliance guidelines including SOX, internal & external compliance audits
- Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
- Meet the defined KPIs-Input Quality, Output Quality, Efficiency & Turn Around Time
- Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
This role reports into Assistant Manager/Deputy Manager/Manager
