We are looking for a highly motivated and passionate candidate to verify and solve the customer tickets received through different system by conducting the needed analysis, visiting the customer, and applying the required actions to ensure the delivery of optimal service.
Main Responsibilities, will include but will not be limited to:
them subsequently; in order to verify the customer tickets under investigation.
analyze network performance related parameters, data and statistics, to identify any
deviation from targets and take the needed actions if any.
optimal solution that will boost the customer experience and ensure the customer
satisfaction.
impact coverage, Quality of Services…etc., and subsequently proposing required
solutions such as installing Repeater, IBS solution, relocation, site expansion, new sites
micro and physical changes.
the set SLAs. In addition, following up committed list of coverage TRC sites and other
sites and reporting any other needed sites to the planning team.
general, to guarantee the smooth flow of processes as per the set SLAs.
To be shortlisted for this position, you will need to comply with all of the below requirements:
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.
Workplace adjustments will be made on a case-by-case basis, but some (non-exhaustive) examples include:
