We’re Hiring | Travel Operations Coordinator
üìç Location: Tangier, Morocco
üè¢ Company: Yalah Travel Morocco
üíº Position: Full-Time | On-Site
About Yalah Travel Morocco
Yalah Travel Morocco is a growing destination management and travel company based in Tangier, specializing in private tours, shared excursions, shore excursions, airport transfers, and customized travel experiences across Morocco.
We work with international travelers through platforms such as Viator, Tripadvisor and other global distribution partners.
As our operations and fleet continue to expand, we’re looking for a Travel Operations Coordinator to join our team and help manage our daily activities while ensuring an excellent guest experience.
Key Responsibilities
Organize and coordinate daily tour bookings, transfers, and excursions.
Assign drivers, vehicles, and tour guides according to reservations, availability, and operational requirements.
Prepare and update daily dispatch schedules.
Coordinate airport, hotel, cruise port, and other pickup arrangements.
Monitor ongoing services, manage delays, and resolve last-minute operational changes.
Ensure drivers and guides receive complete and accurate booking instructions.
Monitor and manage reservations received through Viator, email and other booking channels.
Verify booking details, pickup locations, guest numbers, languages, and special requests.
Maintain accurate booking records and update reservation statuses.
Coordinate booking modifications, cancellations, and special arrangements.
Communicate professionally with international guests via WhatsApp, email, and telephone.
Send booking confirmations, pickup instructions, and driver details.
Respond to guest inquiries before, during, and after their experiences.
Handle operational complaints and service recovery professionally.
Follow up with guests to ensure service quality and customer satisfaction.
Maintain daily communication with drivers, licensed guides, and transport partners.
Coordinate vehicle availability and operational schedules.
Confirm supplier services and ensure timely execution.
Monitor punctuality, service quality, and operational performance.
Maintain and update operational tracking sheets and internal databases.
Record completed services, cancellations, supplier payments, and outstanding balances.
Assist with daily operational reporting and expense tracking.
Support management in improving workflows, service standards, and operational efficiency.
Candidate Requirements
Previous experience in tourism, travel operations, reservations, hospitality, or transport coordination is preferred.
Fluent English and French are required.
Spanish is a strong advantage.
Strong organizational, multitasking, and problem-solving skills.
Comfortable using Google Sheets, Google Workspace, WhatsApp Business, and online booking platforms.
Excellent written and verbal communication.
Ability to work under pressure and manage several reservations simultaneously.
Strong attention to detail, reliability, and a customer-focused mindset.
Good knowledge of Tangier and Morocco’s main tourist destinations is an advantage.
What We Offer
An opportunity to join a fast-growing Moroccan travel company.
Hands-on experience working with international travel platforms and partners.
A dynamic, multicultural working environment.
Opportunities for professional growth and increased responsibilities.
Competitive compensation based on experience and qualifications.
How to Apply
Interested candidates are invited to send their CV to contact@yalah-travelmorocco.com with the subject:
Application – Travel Operations Coordinator | Tangier
Join Yalah Travel Morocco and help us deliver exceptional travel experiences across Morocco.
Come as a guest, leave as a family.
