Job Purpose
Beirut Arab University is looking for a Specialist – Alumni Relations to support alumni relations through digital engagement, database management, communication, and digital platforms. The role focuses on maintaining accurate alumni information, strengthening alumni engagement, managing digital channels, and supporting networking and career development initiatives in coordination with relevant university departments.
Main Duties and Responsibilities:
- Alumni Database & IT Management
- Manage and maintain Simplicity, the centralized alumni database and engagement platform.
- Maintain accurate and updated alumni records and coordinate with relevant departments to collect and verify information.
- Coordinate with IT to improve digital tools, database functionality, reporting, accessibility, and user experience.
- Generate reports, analyze alumni data, and monitor engagement indicators and performance metrics.
- Ensure confidentiality and proper handling of alumni information and support users with system-related issues.
- Website & Digital Infrastructure
- Manage and regularly update the alumni website, ensuring accurate, engaging, and user-friendly content.
- Coordinate with IT and web development teams to improve website functionality and integrate alumni services, career resources, forms, and digital tools.
- Publish alumni success stories, career opportunities, events, announcements, and relevant university news.
- Digital Engagement, Communication & Marketing
- Develop and implement digital initiatives that strengthen connections between alumni, students, and the university.
- Manage digital communication platforms and coordinate campaigns related to alumni activities, career services, events, and networking opportunities.
- Prepare content for newsletters, email campaigns, online announcements, and other communication channels.
- Coordinate with the Public Relations and Communications Department on promotional and marketing materials.
- Monitor social media and campaign performance, analyze engagement indicators, and recommend improvements.
- Promote alumni achievements, career opportunities, mentoring, networking, and university initiatives through appropriate digital channels.
- Alumni Engagement & Relationship Support
- Support initiatives that strengthen long-term relationships between alumni and the university.
- Respond to alumni inquiries and facilitate access to relevant university information and services.
- Support alumni events, reunions, workshops, webinars, mentoring, networking, and career activities.
- Coordinate with internal departments and external stakeholders on alumni-related initiatives.
- Identify opportunities to increase alumni participation and engagement.
- Perform additional related duties assigned by the supervisor.
Qualifications & Experience:
Education:
Bachelor’s degree in business administration, Management Information Systems, or Mass Communications.
Experience:
Minimum 3–4 years of relevant professional experience in alumni relations or a related field. Experience within a university or higher education environment is an advantage.
Knowledge & Technical Skills:
- Knowledge of database and CRM management principles and familiarity with platforms such as Simplicity.
- Good understanding of website content management and digital platforms.
- Ability to analyze engagement data and prepare reports.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Familiarity with web analytics, email marketing, social media analytics, and digital campaign tools is an advantage.
- Strong written and verbal communication skills in English and Arabic.
Competencies:
- Strong communication and interpersonal skills
- Digital and technological orientation
- Analytical thinking
- Attention to detail
- Planning and organization
- Creativity
- Ability to manage multiple priorities and deadlines
- Problem-solving skills
- Teamwork and cross-functional collaboration
- Stakeholder service orientation
- Ability to work independently
- High level of professionalism, discretion, and confidentiality
To apply for this position, candidates must kindly submit their CV through this LinkedIn Job Ad and apply online using the following link: BAU Careers
Alternatively, candidates may send their CVs by email to [email protected].
Beirut Arab University is an Equal Opportunity Employer.
