Job Summary
We are seeking a knowledgeable and customer-focused Travel Consultant – Golf to coordinate and manage golf travel experiences for local and international guests. The role involves arranging golf rounds, stay-and-play packages, transportation, accommodation, tee time bookings, and related travel services while ensuring exceptional customer service and seamless travel experiences.
Key Responsibilities
Golf Travel & Booking Management
- Arrange and coordinate golf travel packages, including tee times, accommodation, transfers, flights, and sightseeing activities.
- Manage golf reservations at partner golf courses and resorts.
- Provide recommendations on golf destinations, courses, tournaments, and travel itineraries.
- Ensure all bookings are accurately processed and confirmed.
Customer Service
- Act as the primary point of contact for clients throughout the booking journey.
- Respond promptly to inquiries via phone, email, and online channels.
- Handle changes, cancellations, and special requests efficiently.
- Build strong relationships with repeat guests and corporate clients.
Sales & Business Development
- Promote golf travel packages and experiences to individual and corporate clients.
- Identify opportunities to upsell accommodation, transportation, golf lessons, equipment rentals, and additional services.
- Achieve sales targets and contribute to revenue growth.
- Maintain awareness of market trends and competitor offerings.
Administration & Reporting
- Maintain accurate booking records and customer databases.
- Process payments and prepare quotations, invoices, and travel documentation.
- Generate sales and booking reports as required.
- Ensure compliance with company policies and travel regulations.
Qualifications & Experience
- Bachelor's degree or diploma in Tourism, Hospitality, Business Administration, or related field.
- Minimum 2–3 years of experience in travel consulting, golf operations, hospitality, or tourism.
- Experience in golf travel, sports tourism, or luxury hospitality is preferred.
- Familiarity with booking systems, reservation platforms, and CRM systems.
Skills & Competencies
- Strong knowledge of golf courses, golf events, and golf travel destinations.
- Excellent communication and customer service skills.
- Strong sales and negotiation abilities.
- Ability to manage multiple bookings and deadlines simultaneously.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office applications.
- Fluent in English; additional languages are an advantage.
Key Performance Indicators (KPIs)
- Golf travel package sales revenue.
- Number of bookings confirmed.
- Customer satisfaction scores.
- Client retention and repeat business.
- Accuracy of bookings and documentation.
- Achievement of monthly and annual sales targets.
