Role Description The Telesales Specialist is a full-time, on-site role based in Al Jizah, Egypt. The individual in this role will make outbound and receive inbound calls to promote products and services, qualify leads, and convert prospects into customers. Day-to-day responsibilities include explaining product features, addressing customer needs, and following up on potential clients to close sales and meet or exceed targets. The Telesales Specialist will maintain accurate records of interactions and outcomes in the CRM system, collaborate with team members and management to refine scripts and sales approaches, and participate in training sessions to stay updated on offerings and sales techniques. The role also involves handling basic customer inquiries, escalating complex issues when needed, and contributing to a positive, performance-driven work environment.
Qualifications
- * Strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive customer experience.
- Excellent Communication skills, including clear verbal communication, active listening, and the ability to explain information in a concise manner.
- Proven Sales skills, with experience in telesales or inside sales, lead qualification, and working toward targets or KPIs.
- Ability to participate in and benefit from Training, with a willingness to learn new products, systems, and sales techniques.
- Basic computer literacy and familiarity with CRM or call-center software.
- Ability to work on-site full time in Al Jizah, Egypt, with a reliable work ethic and punctuality.
- Previous experience in a call center, telesales, or customer-facing role is preferred.
- High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage.
