Qsource: HIRING NOW Technical support for our client company
üìç Location: Alexandria, Egypt
üè¢ Work Model: Full-Time | On-Site
üìÖ Working Days: Monday‚ÄìFriday
üîÑ Shifts: Rotational
We’re hiring 1st Line Systems Support Analysts to join a well-known company!
üîß Job Responsibilities
Handle and resolve client support tickets
Provide technical support via phone, email & remote tools
Troubleshoot hardware, software & basic network issues
Install, configure & update software
Escalate complex technical issues when needed
Maintain accurate ticket documentation
‚úÖ Requirements
Fresh Graduates are welcome to apply
Call Center background is a MUST
English Account experience is a MUST
Excellent English communication skills
Good knowledge of Microsoft Windows
Basic networking knowledge
Strong troubleshooting & problem-solving skills
Familiarity with TeamViewer / AnyDesk is a plus
üí∞ Salary & Benefits
üíµ 19,000 EGP Net Salary
‚úÖ Social Insurance
‚úÖ Medical Insurance
‚úÖ Training & Development
‚úÖ Career Growth Opportunities
‚úÖ Supportive Work Environment
