Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuances and industry best practices, ETISAL International supports partners in improving service quality and concentrating on their core operations. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to enhance management and operational standards. ETISAL International is committed to appreciating human capital, using advanced technologies, and exceeding client expectations.
Role Description The Technical Support Agent | English Account is a full-time, on-site role based in Cairo. In this position, the agent provides technical assistance and troubleshooting support to customers via phone, email, and online channels in English. Daily responsibilities include diagnosing and resolving product or service issues, guiding customers through technical steps, and escalating complex problems to higher-level support when necessary. The agent documents interactions accurately, follows established procedures and service-level agreements, and collaborates with team members to ensure efficient problem resolution. The role also involves maintaining up-to-date knowledge of systems, products, and policies, and contributing to a positive, customer-focused service experience.
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