THE ROLE AND THE TEAM
As part of the Propositions Customer Experience Department, we are seeking a dynamic and experienced product professional to join as a Senior Principal Product Manager for Propositions Customer Experience. The role is an Individual Contributor but is the same seniority as a Head of Product.
The Propositions Customer Experience Department is responsible for building remarkable experiences that speak to the unique customer needs when shopping Zalando’s assortment across a diverse portfolio of proposition categories—including Sports, Kids, Beauty, Designer, and more. As a Senior Principal Product Manager for Propositions, you will oversee product strategy across multiple distinct domains and customer segments. You will be responsible for end-to-end proposition experiences across all touchpoints, driving imaginative elevation and market-leading innovation that boosts customer interest and loyalty while enabling successful brand partnerships. You will operate in a collaborative environment with Design, Engineering, and company-wide stakeholders, balancing the inputs and needs of many.
This role requires a visionary leader and expert in customer-facing product development to drive product strategy and vision in line with Zalando Group goals and to shape and deliver against an actionable roadmap. The ideal candidate will have a strong background in multi-category e-commerce and a passion for creating seamless, tailored, and engaging user experiences.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
- Develop a comprehensive product strategy & vision (3-5 years) aligned with our business goals and objectives that is setting us apart from competition in regards to experience elevation and technology driven innovation.
- Create and maintain an actionable product roadmap that outlines the prioritized features, enhancements, and initiatives
- Lead the end-to-end product development lifecycle, from discovery to Execution, including defining problems, sizing the opportunity, Identifying the best solution, coordinating product design and development efforts, supporting user testing, and ensuring successful product delivery.
- You will act as the key thought leader for Propositions Customer Experience towards internal teams and leadership.
- Build strong relationships with key commercial stakeholders and effectively collaborate with our brand partners to gather requirements, conduct market research, and define product specifications.
- Collaborate effectively to ensure alignment, obtain buy-in, and drive successful implementation of product initiatives across multiple teams, disciplines and individuals.. Engage with product leads from various departments within the organization, influencing their roadmaps to achieve collective success.
- Use data-driven insights to identify areas for improvement, drive product optimizations, and report on the effectiveness of implemented strategies. Analyze market trends and customer feedback to identify opportunities for product improvements and new features.
- Regularly communicate updates, progress, and outcomes to key stakeholders, including senior leadership, department heads, and cross-functional teams. Present findings, recommendations, and business cases to gain support and secure necessary resources for product initiatives.
WE'D LOVE TO MEET YOU IF
- * Product methods & tools: You have multi-year experience and a strong track record of envisioning, developing, and building successful customer-facing products across diverse proposition domains, ideally in an online marketplace or multi-category e-commerce environment.
- Product Vision & Strategy: You are able to set and explain a product vision, driving the product strategy forward across multiple product teams and bring a proven track record in managing the end-to-end product life cycle. You have the ability to translate that vision and your ideas for any audience, through well-crafted strategic documents, thorough requirements, and clear communication with stakeholders.
- Customer mindset: You are a natural problem-solver and are experienced with leading product discovery. You have the ability to understand customer needs and turn them into remarkable products that solve meaningful customer and partner problems while delivering business impact.
- Commercial Acumen: You are able to use user insights, market benchmarks and commercial data to assess the impact of your plans in line with business objectives
- Multiple domains: You have experience in navigating a complex environment with a high level of ambiguity, working closely with several cross functional teams in Design, Engineering, and Commercial.
- Analytical acumen: You are an analytical mind, with the expertise to evaluate quantitative and qualitative data, and draw insights to make informed product decisions by defining success criteria and measuring the impact of the product. You excel in gathering and analyzing customer insights to drive product innovation and improvements.
- Technical Acumen: Comfortable with technology, are a fast learner and able to engage in detailed discussions with engineering teams.
- Thought Leadership: You are an empathetic, egoless and passionate leader who excels at developing, coaching, and mentoring product managers, fostering a culture of innovation and excellence
OUR OFFERZalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- 27 days of holiday a year to start for full-time employees
- 2 paid volunteering days a year
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
- Relocation assistance available (subject to prior agreement)
- Family services, including counseling and support
- Health and wellbeing options (including Wellhub, formerly Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
