Job purpose:
To underwrite and process personal lines products within company guidelines for customers with a high level of customer service.
Key Responsibilities:
- To answer all calls / deal with all walk-in customers in a consistent and professional manner as per desired level of Customer Service.
- Update the footfall tracker for walk in clients
- The employee is required to achieve the daily sales overall targets for shops & Call center.
- To provide customers with accurate information as per the company guidelines of all products.
- To answer all calls in a consistent and professional manner as per desired level of Customer Service. Feedback and improvement will be implemented where necessary.
- Follow up with all prospective customers old and new.
- Employees should ensure that they adhere to the level of productivity prescribed by their manager. Feedback and improvement will be implemented where necessary.
- Employees should ensure that a high level of quality standards are applied to ensure correct information is obtained from the customer for the use of quotations, changes in policies and renewals.
- Always promote the company’s products.
- Identify and refer all risks outside personal authority limit to the relevant manager.
- Ensure relationships are maintained and developed with key partners where necessary.
- Ensure campaign results set out by manager is achieved.
- Ensure Audit standards are met based on guidelines provided by management.
- Employee should adhere to the shift patterns as instructed by manager.
- Provide support to colleagues within the team as well as to the other areas of the personal lines department to alleviate short term resource issued and ensure smooth service to customer.
- The Employee should covert policies based on the products in the respective systems.
- All payments taken should be updated in the system on the same day and time of payment received. Modes of payment can be POS, Bank transfer, and payment link.
- No payment should be kept outstanding, and this will create allocation issues.
- Perform any other related duties as required to support the operation.
Essential Requirements:
- Minimum 1 year of sales experience / Prior walk in / telephone sales experience (inbound and outbound)
- Self-disciplined, organized and driven for success.
- Strong sales background is a must.
- Excellent Communicator. Solid ability to communicate effectively both oral and written.
- Excellent English & Arabic communication skills
