Company Description GWP Capital is a holding company overseeing Alex Complex and Alex Fish, which together operate a large integrated food processing industrial complex. The facilities, covering 161,000m² with approximately 50,000m² of built-up area, are located in Nubaria, Behera Governorate, a key agricultural region for potatoes, vegetables, and fruits. The complex includes fresh food sorting lines for products such as potatoes and onions, as well as plants for can manufacturing, varnishing, and printing. It also houses factories for tuna, mackerel, sardine processing, tomato and fruit concentrates, and vegetable preparation and freezing, supported by various utilities and stations. This structure enables GWP Capital to manage diverse food production operations and supply chain activities within one integrated site.
Role Description The Sales Operation Supervisor is a full-time, on-site role based in Qesm El Maadi, responsible for overseeing daily sales operations and supporting the commercial performance of the organization. This role coordinates between sales, customer service, and operations teams to ensure accurate order processing, timely deliveries, and adherence to internal policies and procedures. The Sales Operation Supervisor monitors sales reports, tracks key performance indicators, and identifies process improvements to increase efficiency and customer satisfaction. Responsibilities include supervising team members, resolving escalated customer issues, maintaining up-to-date documentation in CRM or sales systems, and collaborating with finance and logistics on pricing, inventory, and billing matters. The role also supports forecasting, reporting to management, and implementing standard operating procedures for the sales function.
Qualifications
- * Candidates should possess strong Analytical Skills for data interpretation, performance tracking, and problem-solving.
- Candidates should possess Team Management capabilities to supervise staff, allocate tasks, and foster a collaborative work environment.
- Candidates should possess Customer Service skills to handle inquiries, resolve escalations, and maintain high satisfaction levels.
- Candidates should possess Operations Management experience to oversee workflows, optimize processes, and support cross-functional coordination.
- Candidates should possess clear Communication skills, both written and verbal, to interact effectively with internal teams and external stakeholders.
- Relevant experience in sales operations, industrial or FMCG sectors is beneficial.
- Proficiency in MS Excel and CRM or ERP systems is preferred.
- Bachelor’s degree in Business, Management, or a related field, or equivalent practical experience.
- Ability to work on-site in Qesm El Maadi and manage multiple priorities in a fast-paced environment.
