Job Summary
Responsible for generating sales of parts and service and achieving sales targets whilst maintaining the highest level of customer satisfaction.
Key Responsibilities
Financial achievements
- Responsible for achieving individual sales targets (Parts sales by major class, CSAs, service repairs, oil, SOS, etc.)
Market leadership
- Execute agreed business plan, to ensure the company achieves its sales and market share targets.
Customer
- Develop a good knowledge of customers’ needs and buying behaviors to support customers and provide the appropriate solution.
- Attend to customer concerns/ problems and insure that are resolved amicably, in timely and professional manner.
- Develop and maintain excellent relationships with all customers
- Provide timely, professional and accurate advise to customers on service program, parts availability and any related improvement or promotion.
- Visit the customer to complete required inspection reports (CTS, TA-I) & inform customer of machine inspection results.
- Coordinate with the Service department to discuss and agree the most appropriate repair options to meet customer requirements.
- Follow-up on all pending service jobs to ensure the company meets the agreed deadline.
Competitors insight
- Keep updated on competitors activities, and provides timely feedback to manager to support development of marketing strategy
Qualifications & Experiences
- Bachelor’s degree in mechanical engineering.
- At least 3 years of relevant experience.
