About QNBEstablished in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose SummaryThe incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by providing superior customer service.
Essential Duties & Responsibilities By Dimensions
- * Shareholder & Financial:
- Implements KPI’s and best practices for Manager, Accounting & Settlement role.
- Act within the limits of the powers delegated to the incumbent.
- Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank.
- Customer (Internal & External):
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Process charge backs and disputes within the required time frame in order to reduce losses.
- Ensure posting of transactions on a daily basis so that operating standards are fulfilled.
- Process card transactions disputes in an accurate and timely basis to meet customer demands.
- Reconcile the accounts on a daily basis.
- Assist branches and related departments as needed
- Answer questions and resolve problems as needed.
- Support and replace Card Processing personnel as needed.
- Keep management informed of area activities and of any significant problems.
- Attend and participate in meetings as required.
- Stay abreast of changes in Card disputes operations and policies.
- Extract MIS on timely basis for the purpose of closely monitoring them.
- Ensure compliance with all legal and regulatory pronouncements.
- Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
- Support International Branches and subsidiaries
- Learning & Knowledge:
- Stay abreast of changes in Card Processing operations and policies.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.
Education/Experience Requirements
- * Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
- At least 6 years of relevant experience, preferably within a highly rated international bank / cards operations is preferable.
Note: you will be required to attach the following:
- Resume/CV
- QID (Front & Back)
- Passport
- Education Certificate
- Birth Certificate
