Salon Express delivers professional beauty products to salons and spas within 60 minutes. Salons order through an online order page; orders land on an admin board and are picked, packed and dispatched from the branch. The Project Manager owns this operation: order picking, replenishment, customer service and the product range.
Key responsibilities1. Operations management• Lead daily operations of Salon Express at the Mazraa branch, from order intake to delivery.
• Monitor the admin order board throughout the day and make sure no order is missed or delayed.
• Coordinate drivers and dispatch so every order meets the 60-minute delivery promise.
• Manage cash, card and Whish payments collected on delivery and reconcile them daily.
• Write and maintain simple operating procedures (picking, packing, dispatch, returns).
• Supervise and train the picking, packing and delivery team.
- Order picking and packing• Make sure every order is picked accurately, checked against the order and packed safely.
• Organise the storage area so fast-moving and best-selling items are quickest to reach.
• Use barcodes and SKU codes to reduce picking errors.
• Track picking time and accuracy, and fix recurring mistakes.
- Replenishment and stock control• Keep stock levels in the system accurate; record every stock movement.
• Plan replenishment from the main warehouse and suppliers so best-sellers never run out.
• Set minimum stock levels for each product and reorder before they are reached.
• Run regular stock counts and investigate any differences.
• Follow up on "Notify me" requests for out-of-stock products and tell salons when items are back.
• Manage expiry dates and slow-moving stock.
- Customer service• Be the main contact for salons and spas on WhatsApp and phone.
• Answer product, order and delivery questions quickly and professionally.
• Handle complaints, wrong items, damages and returns, and close each case.
• Build relationships with key salon accounts and visit them when needed.
• Collect feedback and requests for new products and share them with management.
- Product and platform management• Own the product range on the order page: names, brands, categories, pictures, barcodes and descriptions.
• Update prices, discount prices, pack prices and offer labels in the admin panel.
• Manage key-price products, promotions and offer banners together with management.
• Import and export product data (CSV) and keep it consistent with the branch system.
• Manage delivery settings: delivery fee, free-delivery threshold and minimum order.
• Suggest new products and remove items that do not sell.
- Reporting• Send a short daily report: orders, sales, delivery times, stock-outs and issues.
• Prepare a monthly performance review with recommendations to grow the business.
RequirementsExperience and education
• Bachelor's degree in business, supply chain, operations or a related field.
• 2 or more years in operations, retail, e-commerce, delivery or warehouse management.
• Experience in beauty, salon or FMCG distribution is a strong plus.
• Experience leading a small team.
Skills
• Strong organisation; stays calm and fast under time pressure.
• Good with numbers: stock, cash, simple reports.
• Comfortable with Excel/Google Sheets and web admin panels; Odoo experience is a plus.
• Excellent customer service attitude, polite and solution-focused.
• Fluent Arabic and good English; French is a plus.
• Knows Beirut well, especially areas with many salons.
