Role Overview
We are looking for an experienced Program Manager – Transformation & Delivery to lead complex, cross-functional transformation programs from mobilization through execution and benefits realization.
The role will be responsible for end-to-end program delivery, governance, stakeholder management, resource planning, risk and dependency management, and ensuring initiatives achieve defined business outcomes.
The ideal candidate will have strong experience managing large-scale transformation initiatives involving data, analytics, automation, and technology.
Key Responsibilities
- End-to-End Program Delivery
- Lead complex, cross-functional programs from initiation and mobilization through delivery and closure.
- Own program scope, milestones, deliverables, acceptance criteria, quality, risks, and dependencies.
- Establish clear delivery plans, timelines, milestones, and success measures.
- Coordinate multiple workstreams and ensure alignment with overall program objectives.
- Track progress and proactively address delivery risks and deviations.
- Ensure successful delivery against agreed scope, timelines, quality, and business outcomes.
- Enterprise Mobilization & Governance
- Establish program structures, governance frameworks, operating rhythms, and delivery controls.
- Set up governance forums, steering committee meetings, status reviews, and executive reporting mechanisms.
- Drive alignment across multiple business units, functions, and entities.
- Maintain program documentation, RAID logs, action trackers, and governance dashboards.
- Ensure adherence to agreed delivery standards, processes, and quality controls.
- Stakeholder & Escalation Management
- Build and maintain strong relationships with senior business, technology, and functional stakeholders.
- Facilitate discussions around strategic priorities, program risks, dependencies, and delivery challenges.
- Manage escalations and drive timely resolution of critical issues.
- Communicate program status, risks, dependencies, and key decisions clearly to leadership.
- Ensure effective collaboration across cross-functional and geographically distributed teams.
- Program Execution & Benefits Realization
- Drive execution across multiple program workstreams and delivery teams.
- Monitor program performance against agreed KPIs and success measures.
- Ensure initiatives deliver measurable business outcomes and expected benefits.
- Identify opportunities to improve delivery efficiency and program performance.
- Support change management, adoption, and organizational readiness.
- Ensure effective transition of completed initiatives into business-as-usual operations.
- Resource, Risk & Dependency Management
- Plan and coordinate program resources across business and technology teams.
- Identify and manage program-level risks, issues, assumptions, and dependencies.
- Establish mitigation and recovery plans for critical delivery challenges.
- Monitor resource capacity and ensure appropriate allocation across workstreams.
- Escalate critical risks and decisions to the appropriate governance forums.
Ideal Candidate Profile
- Strong experience in program management and large-scale transformation delivery.
- Proven experience managing complex, cross-functional programs with multiple workstreams.
- Experience across Data, Analytics, Automation, Digital or Technology Transformation programs.
- Strong understanding of program governance, PMO frameworks, RAID management, and executive reporting.
- Proven senior stakeholder and escalation management experience.
- Experience working with geographically distributed and cross-functional teams.
- Strong understanding of Agile, Waterfall, and Hybrid delivery methodologies.
- Strong planning, organizational, analytical, communication, and leadership skills.
- Experience managing program resources, budgets, risks, dependencies, and delivery outcomes.
- PMP, PgMP, PRINCE2, MSP, SAFe, or equivalent certification is preferred.
Key Skills
Program Management | Transformation Delivery | Program Governance | Stakeholder Management | Risk & Dependency Management | PMO | Data & Analytics | Digital Transformation | Technology Transformation | Agile | Waterfall | Executive Reporting
