This role is responsible for the culture and overall leadership and direction of the stores. This role is responsible for ensuring team engagement, execution of goals (Brand development & Expansion, finding new location and project management), setting expectations and applying accountability, and the overall experience of the Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily.
Strategy: Implementing Operations strategy in coherence with the brand image and identity.
• Objectives: Planning, implementing, controlling and adjusting new operational strategy objectives
• Industry awareness: Up to date with latest industry trends and best practices.
• Leads a team of Branches managers
• Heads country’s Retail Stores team to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals.
• Analyzes country and retail stores financial data and develops/implements action plans to daily deliver key results.
• Accurately forecast sales yearly, seasonally, monthly, weekly and daily for the purpose of forecasting a complete by store / country P&L.
• Prepares, discusses annual and seasonal budgets and produces a detailed annual business operating plan
• Prepares and presents monthly, quarterly or annual targets for revenue, profits and cash.
• Achieve financial KPIS set by the management.
• Proposes business partnerships and co-planning.
• Follows and implements all company policy and procedures to ensure stability, sustainability, safety and security of the business in accordance with country’s laws, regulations and common best practices.
• Ensures standards for quality, customer service and health and safety are met;
• Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Retail Operations Manager.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided planograms.
• Manages stock levels and making key decisions about stock control.
• Proposes special promotions, displays and events.
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiates changes to improve the business, . Revising opening hours, shifts, staff density, stock density, to ensure the store can compete effectively in the local market.
• Liaises with local authorities, media, malls, and the community in general.
• Develop and introduce mechanisms for identifying and securing business growth opportunities.
• Manage the day-to-day operations
Projects
Requirements:
Years of Exp: 10 to 15yrs experience in the coffee industry
Experience in handling projects from the scratch /developed a brand /established a chain of cafes. Bachelor’s degree/Higher diploma
Excellent reporting, organization, networking, analysis skills.
