Job Purpose:
•To own, manage and develop Mobile commerce Service operations and ensure achieving unit strategy, reach set targets and objectives.
Job Description:
- Responsible for the Product E2E product handling that meets e& standards & deliver a user-friendly service.
- Sets, develops & ensure execution of internal & external processes to achieve operational excellence for Mobile Commerce
- Full Ownership & handling of Mobile Wallet Operational Issues & working with all stakeholders to continuously enhance & upgrade both Sales & After Sale Processes/Experience
- Liaise the business relationship across all internal & external partners (e.g. Central Bank of Egypt, Partner Bank, Technical platform provider..etc) to ensure consistency of the work flow and identify valuable business opportunities that serves both Etisalat & customers’ welfare
- Demonstrates compliance with Egyptian Banking laws by working closely with Central Bank of Egypt Regulations to ensure detection & elimination of illegal Financial acts (e.g. Money Laundry or Terrorism Funding)
- Resolution of 100% of all sales channels spotted operational & system issues
- Set all sales channels related process covering the whole work flow of Mobile Commerce
- Actively manage the Mobile Commerce Operations Team’s day to day tasks by supporting Acquisition & Business Development Teams to achieve their targets and to help in eliminating any revenue loss
- Meet all management ad-hoc requirements within acceptable timelines
- Ensure proper managing of all raised key operational activities within segment, supervising their planning, implementation phases, while trying to squeeze our TTM & launching bug free products
- Evaluate operational processes for the business area and improve opportunities to promote a customer focused portfolio
- Manage & leverage customer experience journey across all touch points to build engagement
- Ensure team immediate reporting of issues & incident reports & ensure all critical issues are raised within proper escalation forums
Qualifications:
- University Degree in Commerce / business administration or equivalent.
- Minimum 1 year’ Experience in Telecom or Digital Finance.
- Excellent in Arabic & English (Reading, Writing & Oral).
- Excellent: Computer skills, Advanced MS Office is mandatory.
- Strong Interpersonal and communication skills.
- Basic Problem Solving Skills
- Planning Ahead for Weekly basis
