Profile
• Education: Master’s degree (Bac +5) or equivalent.
• Experience: 3+ years as a consultant integrating Salesforce CRM solutions within service
companies or consulting firms.
• Methodology: Familiar with agile CRM project management processes with a proven track
record of interacting with end users.
• Language: Fluent in English; proficiency in French is a plus.
• Personal Skills: Strong analytical and synthesis skills, teamwork, service orientation,
excellent client relationship management, autonomy, creativity, and active listening.
Key Responsibilities:
• Requirements Gathering: Engage with clients to gather, analyze, and challenge their
objectives, processes, and needs.
• Business Analysis: Understand the client’s business context and challenges to provide
tailored advice.
• Best Practices: Advise clients on leveraging Salesforce best practices and industry standards.
• Documentation: Produce clear and comprehensive process documentation, detailed
designs, and/or user stories.
• Collaboration: Work closely with solution architects to design and build effective solutions.
• Project Coordination: Organize and manage one or more modules within projects, ensuring
timely updates and escalating risks when necessary.
• Team Leadership: Supervise and guide junior business analysts, ensuring quality delivery and
continuous improvement.
• Communication: Maintain clear and proactive communication with clients and internal
teams.
Required Qualifications:
Mandatory:
• 3+ years of hands-on experience as a Salesforce consultant or business analyst.
• Proficiency in Salesforce Sales Cloud or Service Cloud modules.
• Demonstrated ability to translate business needs into simple, effective technical solutions.
• Proven experience in independently implementing complex functionalities based on client
requirements and guidance from technical leads.
Nice to have:
• Salesforce certifications (e.g., Salesforce certified admin, Salesforce certified Business
Analyst, Sales or service cloud consultant …).
• Experience with change management and process optimization initiatives.
• Familiarity with data migration strategies and integration techniques.
• Multilingual skills, particularly in French in addition to English
