Senior HR & People OperationsManager
Maison Dada | Beirut, Lebanon
Location: Beirut, Lebanon
Employment Type: Full-time, On-site
Department: Human Resources
Reporting To: General Manager / Ownership
Industry: Boutique Hospitality, Restaurants & Lifestyle
About Maison DadaMaison Dada is a distinctive boutique hospitality concept in the heart of Beirut, combining restaurants, rooftop dining, and exclusive boutique accommodation.
With two restaurant concepts, three boutique apartments, and a growing multidisciplinary workforce, Maison Dada aims to deliver exceptional hospitality through creativity, service excellence, and memorable guest experiences.
As our operations develop, we are seeking an experienced, hands-on Senior HR & People Operations Manager to establish a strong people-management foundation and help build an engaged, accountable, and high-performing organization.
Position OverviewThe HR Manager will lead all aspects of human resources and people operations, with a particular focus on employee retention, workplace relations, performance management, organizational discipline, and management development.
The successful candidate will be expected to move beyond administrative HR functions to become a trusted advisor to management, fostering a positive workplace culture while maintaining professional standards and operational accountability.
This is a hands-on leadership role requiring strong hospitality experience, sound judgment, and the ability to build HR systems in a growing organization.
Key Responsibilities1. Employee Relations & Retention
- * Identify and address the root causes of employee turnover, dissatisfaction, and absenteeism.
- Conduct employee feedback sessions, stay interviews, and exit interviews.
- Manage workplace grievances, interpersonal conflicts, and sensitive employee matters with fairness and confidentiality.
- Develop retention initiatives that improve employee engagement, trust, and stability.
- Promote a respectful and professional workplace environment.
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Performance Management & Discipline
- * Establish clear performance expectations, employee conduct standards, and disciplinary procedures.
- Implement consistent, documented, and legally compliant performance and disciplinary processes.
- Support department managers in addressing poor performance and behavioral concerns.
- Introduce structured probation reviews, performance evaluations, and improvement plans.
- Ensure accountability applies consistently to both management and frontline employees.
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HR Systems, Policies & Compliance
- * Develop and implement employee handbooks, HR procedures, job descriptions, and internal regulations.
- Ensure compliance with Lebanese labor legislation, NSSF requirements, and applicable employment regulations.
- Maintain accurate employee records, contracts, attendance, leave, and personnel documentation.
- Establish reliable HR reporting systems and appropriate confidentiality controls.
- Coordinate with finance on payroll administration, overtime, compensation, and tip-related policies.
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Recruitment, Onboarding & Workforce Planning
- * Manage end-to-end recruitment for restaurant, kitchen, bar, housekeeping, guest services, and administrative positions.
- Introduce structured selection methods to improve recruitment quality.
- Establish consistent onboarding and probation processes.
- Work with operational managers to develop staffing plans aligned with business demand.
- Monitor staffing costs, employee turnover, and workforce efficiency.
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Leadership Development & Organizational Culture
- * Coach restaurant managers, chefs, supervisors, and department heads on people management.
- Strengthen communication, teamwork, and collaboration across departments.
- Clarify organizational responsibilities, reporting relationships, and management authority.
- Develop practical management training covering feedback, conflict resolution, scheduling, and accountability.
- Help establish a service-oriented organizational culture aligned with Maison Dada's identity.
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Training & Service Excellence
- * Collaborate with operational leadership to identify employee training needs.
- Coordinate onboarding, hospitality service, professional conduct, and supervisory training.
- Establish development pathways for high-potential employees.
- Support management in improving consistency, teamwork, and guest-service delivery.
Candidate RequirementsProfessional Experience
- Minimum 7 years of progressive HR experience, preferably including at least 3 years in an HR management or senior generalist role.
- Proven experience within hospitality, restaurants, hotels, or multi-outlet food and beverage operations.
- Demonstrated success managing employee relations, workforce stabilization, or organizational improvement.
- Practical experience implementing HR policies, performance systems, and recruitment processes.
- Strong working knowledge of Lebanese labor law and NSSF procedures.
Core Competencies
- Excellent interpersonal and conflict-resolution skills.
- Strong leadership presence and ability to influence senior management.
- High integrity, discretion, objectivity, and professional judgment.
- Ability to balance employee wellbeing with business requirements.
- Strong organizational, analytical, and problem-solving capabilities.
- Comfortable working in a fast-paced, hands-on hospitality environment.
- Proficiency in HR reporting, payroll coordination, and common office tools.
Education & Languages
- Bachelor's degree in Human Resources, Business Administration, Psychology, Hospitality Management, or a related field.
- Professional HR qualifications or certifications are advantageous.
- Fluency in Arabic and English required; French is an advantage.
Initial 90-Day PrioritiesThe successful candidate will be expected to:
First 30 days — Diagnose and stabilize
- Assess workforce composition, turnover, employee relations, and major HR risks.
- Review compensation practices, personnel documentation, and attendance systems.
- Identify immediate employee-retention priorities.
- Recommend corrective actions to management.
Days 31–60 — Establish structure
- Implement core HR policies and standardized employee procedures.
- Improve recruitment, onboarding, and performance-management practices.
- Introduce consistent employee grievance and disciplinary processes.
- Begin targeted leadership coaching.
Days 61–90 — Build sustainability
- Establish monthly HR performance reporting.
- Implement employee feedback and retention monitoring.
- Launch prioritized employee and supervisory development initiatives.
- Present an actionable longer-term people strategy to ownership.
Key Performance IndicatorsSuccess will be evaluated through measurable progress in:
- Employee turnover and retention.
- Attendance and workforce stability.
- Employee relations and grievance resolution.
- Recruitment quality and onboarding effectiveness.
- HR documentation and legal compliance.
- Performance-management consistency.
- Management capability and employee engagement.
- Training completion and workforce development.
What We OfferMaison Dada offers an opportunity to play a central role in developing the people culture and management systems of a distinctive Beirut hospitality concept.
The successful candidate will have meaningful responsibility, close collaboration with senior leadership, and the opportunity to make a measurable impact on employee experience and business performance.
Compensation: Competitive and commensurate with experience.
ApplicationQualified candidates are invited to submit their CV and a brief summary of relevant hospitality HR experience to [Recruitment email address].
Please highlight experience with employee retention, employee relations, HR system implementation, or hospitality workforce management.
- Maison Dada is committed to fair employment practices, professionalism, and a respectful working environment.
