About The RoleWe are seeking an experienced and visionary Head of Engineering / Delivery Manager to lead our software engineering organization and drive the successful delivery of strategic technology platforms and digital initiatives.
This leadership role is responsible for overseeing the end-to-end software development lifecycle, engineering excellence, technology innovation, and delivery effectiveness across multiple business-critical platforms. The successful candidate will play a pivotal role in shaping our engineering strategy, building high-performing teams, and ensuring the delivery of scalable, secure, and reliable technology solutions that support business growth and digital transformation.
Reporting directly to the Technology Director, you will lead cross-functional engineering teams covering Channels, eCommerce, Physical Acceptance, Enterprise Solutions, Billing, and Integration.
Key Responsibilities
- * Define and execute the engineering strategy aligned with the organization's technology roadmap.
- Lead and inspire software engineering teams to deliver innovative, scalable, and secure solutions.
- Establish development standards, engineering governance, and best practices across the organization.
- Foster a culture of innovation, accountability, collaboration, and continuous improvement.
- Own the successful delivery of technology initiatives within scope, timeline, budget, and quality expectations.
- Manage the complete Software Development Life Cycle (SDLC), including analysis, design, development, testing, deployment, and support.
- Drive adoption of Agile, DevOps, CI/CD, and cloud-native development practices.
- Oversee release planning and production deployments while ensuring operational stability.
- Review and approve solution architectures, technical designs, and development deliverables.
- Ensure platforms meet the highest standards of availability, scalability, performance, and security.
- Lead modernization, automation, and technical debt reduction initiatives.
- Evaluate emerging technologies and recommend innovative solutions to support business objectives.
- Collaborate closely with Product, Demand Management, Infrastructure, Operations, Information Security, and Business teams.
- Manage engineering workforce planning, resource allocation, and capacity management.
- Establish KPIs, service-level objectives, and performance metrics to drive continuous improvement.
- Provide executive leadership with regular updates on delivery performance, engineering health, risks, and roadmap progress.
- Ensure compliance with security, regulatory, and organizational standards.
- Lead incident review processes and implement preventive and corrective actions.
- Manage vendor relationships, procurement activities, budgeting, and cost optimization initiatives.
Job Qualificatins
- * 15+ years of experience in Software Engineering and Technology Delivery.
- 5+ years of leadership experience managing engineering teams.
- Proven track record delivering large-scale enterprise applications and digital platforms.
- Strong experience in Agile software development and technology transformation initiatives.
- Demonstrated ability to lead multiple complex programs in fast-paced environments.
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
- Master's degree is a plus.
Preferred Certifications
- * AWS, Microsoft Azure, or Google Cloud Certifications
- TOGAF
- PMP
- Scrum Master / Agile Certifications
- DevOps Certifications
Technical Expertise
- Software Architecture and Distributed Systems
- Cloud Platforms (AWS, Azure, GCP)
- Microservices and API Architecture
- DevOps, CI/CD Automation, and Release Management
- Containerization and Modern Application Platforms
- Database Technologies (Oracle, PostgreSQL, SQL Server, MySQL)
- Cybersecurity and Secure Software Development Practices
- Engineering Capacity Planning and Resource Management
- High-Availability and Mission-Critical Systems
