An international group operating in telecom infrastructure is seeking a Group Operations Coordinator to support its Group Operations Director in coordinating operations and maintenance activities across multiple countries.
Working closely with Country O&M Directors and local technical teams, you will monitor operational performance, consolidate reporting and follow up on improvement plans to strengthen service quality and infrastructure availability.
Key responsibilities
- Coordinate operational priorities and follow up on country action plans.
- Monitor contractual SLAs, infrastructure availability, Mean Time to Repair (MTTR) and preventive maintenance compliance.
- Consolidate and analyse operational reports, highlighting performance gaps, risks and improvement opportunities.
- Organise operational review meetings and track agreed actions through to completion.
- Coordinate the follow-up of major incidents, root cause analyses and corrective actions.
- Support the implementation of standard O&M procedures, reporting tools and best practices across subsidiaries.
- Follow up on preventive and corrective maintenance activities with country teams.
- Monitor fuel and electricity consumption data and support optimisation initiatives.
- Assist with O&M budget preparation, cost tracking and resource planning.
- Support the monitoring of subcontractor performance and service quality.
- Contribute technical and operational inputs to RFQ reviews and O&M proposals.
- Coordinate with Procurement, Finance, Fuel & Fleet and SHERQ teams.
- Support technical training and knowledge sharing across countries.
- Follow up on compliance with health, safety, quality and environmental requirements.
Qualifications and experience
- Bachelor’s degree in Electrical Engineering, Telecommunications, Energy, Electromechanical Engineering or a related field.
- At least 5 years of relevant experience in telecom infrastructure operations, maintenance or technical coordination.
- Good understanding of telecom infrastructure and power systems, including generators, batteries, solar equipment and Remote Monitoring Systems (RMS).
- Experience monitoring maintenance activities, SLAs, operational incidents and performance indicators.
- Strong analytical and reporting skills, with proficiency in Excel and PowerPoint.
- Excellent organisational skills and the ability to manage multiple priorities across countries.
- Strong communication skills and the ability to coordinate teams without direct managerial authority.
- Professional proficiency in English; French is an advantage.
- Willingness to travel across Africa as required.
Experience in African telecom markets,continuous improvement projects would be an advantage.
