Company Description Fitness Zone is a leading fitness center brand that has grown steadily since opening its first branch in Hamra, Beirut, in 2008. The company now operates multiple branches across key commercial and residential areas in Lebanon, including Baabda, Dbayeh, ABC Verdun, ABC Achrafieh, Manara, and now Waterfront City Dbayeh. In 2022, Fitness Zone expanded regionally by opening its first branch in City Walk Dubai, an upscale destination in the UAE. With a dedicated team of over 300 employees, Fitness Zone focuses on delivering high-quality fitness experiences and exceptional customer service. The company continues to expand across Lebanon and the wider MENA region, offering team members opportunities to grow within a dynamic, service-driven environment.
Role Description The Front Office Specialist is a full-time, on-site role based at the Fitness Zone branch in WaterFront City Dbayeh. This team member serves as the first point of contact for members and visitors, greeting guests, answering inquiries, and ensuring a welcoming environment. Daily responsibilities include managing phone calls with professional etiquette, scheduling and confirming appointments, and handling check-ins and membership-related questions at the reception desk. The role also involves maintaining accurate records, processing payments, coordinating with trainers and other staff to support member requests, and addressing customer concerns in a timely and courteous manner. The Front Office Specialist is expected to uphold Fitness Zone’s service standards, support operational efficiency at the front desk, and contribute to a positive member experience.
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