Company Description FIG Holding is a privately held group that develops and operates Armenian brands across food, hospitality, retail, and related services in multiple markets. The group brings together culinary heritage, hospitality expertise, and brand-building under one integrated structure, with concepts such as Mayrig and Batchig in hospitality and Kamakian Store in retail. Its catering and events arm, Mayrig Catering, extends the brand experience to large-scale functions and special occasions. FIG Holding is driven by a mission to celebrate Armenian heritage through food and hospitality, with a long-term vision to lead Armenian culinary trends globally. The company emphasizes quality, belonging, innovation, responsibility, and diversity in how it grows its brands and supports its teams and partners.
Role Description The Floor Manager is a full-time, on-site role based in Lebanon, responsible for overseeing day-to-day operations on the floor to ensure a smooth and efficient guest experience. This role includes supervising staff, coordinating shift schedules, and monitoring service standards to maintain high levels of customer satisfaction. The Floor Manager ensures that operating procedures are followed, resolves guest issues promptly, and supports the implementation of brand guidelines and promotional activities. The role also involves coaching and training team members, conducting briefings, and collaborating with the kitchen and management to optimize service flow, safety, and hygiene. The Floor Manager contributes to performance reporting, supports inventory and resource control, and plays a key part in maintaining a positive, inclusive, and professional work environment.
Qualifications
- * Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a track record of delivering consistently high guest experiences.
- Excellent Communication abilities for interacting with guests, guiding team members, and coordinating effectively with management and other departments.
- Proficiency in Operations Management, including supervising floor activities, managing shifts, and supporting compliance with safety and quality standards.
- Experience in Training team members, providing coaching, and supporting continuous improvement in service and operational performance.
- Previous experience in hospitality, restaurant, or retail floor management, preferably in a fast-paced, guest-centric environment.
- Ability to lead diverse teams, handle conflict constructively, and make sound decisions under pressure.
- Strong organizational and problem-solving skills, with attention to detail and a focus on meeting operational KPIs.
- Flexibility to work evenings, weekends, and holidays as required by the operation; proficiency in English and Arabic is an advantage.
