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Field Application Engineer

上海秀群信息技术有限公司 Cherish

6 days ago

Full TimeJunior

Key responsibilities:

Provide pre-sales and post-sales technical support to customers and assist with technical issues and troubleshooting
Collect and follow up on customer requirements, inquiries, complaints, and technical feedback
Coordinate with R&D teams to analyze and resolve product-related issues and follow through to case closure
Follow up on customer testing and support local product validation
Participate in RFI, RFP, and RFQ processes and provide technical support to sales teams
Assist customers with technical training, product demonstrations, and solution design
Coordinate local software and hardware testing and provide accurate test results
Support after-sales technical issues and follow up until resolution

Ideal candidate profile:

1+ year of experience in ONT/ONU, optical modem, router, or related telecom/networking product testing or technical support
Experience with 4G/5G CPE products is a strong plus
Familiar with telecom/networking equipment and basic communication product principles
Experience in technical support, troubleshooting, device testing, or field engineering is preferred
Bachelor’s degree or above in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field
Fluent in English(listening/speaking/reading/writing),familiarity with French, and Arabic is preferred
Good communication and teamwork skills, with the ability to handle technical issues independently
Willing to work locally and accept occasional short-term business trips within the country

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About the company

上海秀群信息技术有限公司 Cherish

Translation and Localization • 51-200 employees

依托于传统技术公司，孵化出本地化业务。服务于全球市值最高的互联网公司之一。创始人和管理团队均来自于500强公司和知名媒体。团队主要成员来自中国大陆、香港、台湾和东南亚等国家和地区。

Key responsibilities:

Provide pre-sales and post-sales technical support to customers and assist with technical issues and troubleshooting
Collect and follow up on customer requirements, inquiries, complaints, and technical feedback
Coordinate with R&D teams to analyze and resolve product-related issues and follow through to case closure
Follow up on customer testing and support local product validation
Participate in RFI, RFP, and RFQ processes and provide technical support to sales teams
Assist customers with technical training, product demonstrations, and solution design
Coordinate local software and hardware testing and provide accurate test results
Support after-sales technical issues and follow up until resolution

Ideal candidate profile:

1+ year of experience in ONT/ONU, optical modem, router, or related telecom/networking product testing or technical support
Experience with 4G/5G CPE products is a strong plus
Familiar with telecom/networking equipment and basic communication product principles
Experience in technical support, troubleshooting, device testing, or field engineering is preferred
Bachelor’s degree or above in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field
Fluent in English(listening/speaking/reading/writing),familiarity with French, and Arabic is preferred
Good communication and teamwork skills, with the ability to handle technical issues independently
Willing to work locally and accept occasional short-term business trips within the country

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About the company

Sales Representative (Field Sales)

Social Media Content Creator

Sales Assistant

Teachers

Virtual Assistant

High Ticket Telesales Closer

Cold Caller

Marketing Execution Coordinator

AS-28-1 Tenure-Track Assistant/Associate Professor, Nutrition/Food Science

video editor position

Workflow Orchestration & Agentic AI Engineer

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Sales Unit leader

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Sourcing Partner

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FEMALE Office Administrator in Performing Arts Academy

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Platform Operations Specialist