Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human-centric support. TP focuses on delivering modern, empathetic customer experiences across industries and regions. The organization emphasizes innovation, adaptability, and future-ready solutions. Team members join a company committed to professional growth and continuous improvement.
Role Description This full-time, on-site English Customer Support role is based in New Cairo and focuses on assisting customers in English during the morning shift. Day-to-day responsibilities include responding to customer inquiries via phone, chat, or email, providing accurate information, and resolving issues efficiently. The role involves documenting interactions, following established procedures, and escalating complex cases when necessary. Team members are expected to maintain high service quality, adhere to performance targets, and collaborate with colleagues and supervisors to improve customer experience. The position offers a fixed salary of approximately 19k and opportunities to develop skills in customer support and communication.
Qualifications
* Strong English communication skills, including clear spoken and written communication.
* Customer Service skills, with the ability to handle inquiries, complaints, and issue resolution professionally.
* English Teaching and Training skills that support explaining information and guiding customers effectively.
* Translation abilities to interpret and clarify information when needed.
* Ability to work on-site in New Cairo during the morning shift on a full-time basis.
* Good problem-solving, active listening, and time management skills.
* Comfort using computer-based tools, CRM systems, and standard office applications.
* Bachelor’s degree or equivalent education, preferably in languages, communication, or a related field.
* Previous experience in customer support or contact center environments is an advantage.
