Company Description Alorica is a global customer experience (CX) company focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, Alorica combines proven performance, industry expertise, and modern technology to deliver measurable results. The company distinguishes itself by pioneering new customer experience approaches, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to excellence.
Role Description The English Call Center, Medical Insurance role is a full-time, on-site position based in Sheikh Zayed City. In this role, team members handle inbound and outbound calls related to medical insurance inquiries, including benefits, claims, authorizations, and policy information. Daily responsibilities include providing clear information to customers, resolving issues, documenting interactions accurately, and following established procedures and compliance guidelines. The role involves collaborating with supervisors and colleagues to meet performance targets, maintain high service quality, and ensure customer satisfaction. Team members are expected to adhere to schedules, participate in training and coaching, and contribute to a positive and professional workplace environment.
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