Who We AreVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About This RoleWe are seeking an Employee Experience Lead to design, implement and continuously improve the end-to-end employee experience across VOIS. You will align employee journeys with business strategy, the desired VOIS culture, the digital and workplace experience agenda, and the organisation’s transformation priorities.
Acting as the Centre of Expertise lead for Employee Experience, you will use employee insights, feedback and data to improve engagement, productivity, retention and organisational effectiveness. You will work collaboratively across HR, Technology, Property, Health & Safety, Communications and business leadership to deliver practical, human-centred and scalable improvements across multiple geographies and national cultures
What You’ll DoDefine and implement a VOIS-wide employee experience framework anchored in the Employee Value Proposition.Use business needs, data, employee feedback and insight to identify experience priorities.Establish a consistent approach across VOIS Centres while accommodating relevant local needs.Translate the Employee Value Proposition into practical choices across culture, communications, workplace and employee experience.
Design and improve key moments across the employee lifecycle.Partner with HR teams to enhance onboarding, development, career growth, mobility and offboarding.Identify and remove friction affecting employee effectiveness, engagement and satisfaction.Embed employee-centred design principles into HR programmes and processes.Work with Talent Acquisition, Culture, Internal Communications and other stakeholders to create coherent employee journeys.
Partner with HR, Technology, Property and business stakeholders to reflect evolving AI-enabled ways of working, technology and workplace design in the employee experience agenda.Translate technology-driven change into accessible employee journeys, adoption requirements, engagement activities and feedback loops.Work with the Property Team to help workplace environments support collaboration, culture and new ways of working.Collaborate with Health & Safety and other stakeholders so that relevant wellbeing considerations inform employee experience interventions.Identify and address experience friction resulting from new technologies, AI-enabled work and workplace change.
Lead employee-listening mechanisms, feedback collection and insight generation.Develop engaging approaches to understanding the colleague voice beyond standard surveys where appropriate.Analyse feedback, engagement data and experience insights to identify trends, root causes and opportunities.Help leaders and HR teams translate insights into meaningful and measurable action.Partner with Group stakeholders while ensuring VOIS-specific needs remain visible.Ensure employee listening results in visible action, stronger trust and continuous improvement
Develop employee experience metrics and reporting frameworks.Track outcomes, programme effectiveness and progress against agreed measures.Use evidence to prioritise improvements and support decision-making.Benchmark relevant practices and emerging trends, including AI-enabled and workplace-related employee experience.
Collaborate with Group HR, Employee Experience, Health & Safety and other Centre of Expertise stakeholders.Share insights, make use of relevant good practice and ensure VOIS priorities are represented in broader people initiative
Who You AreYou have strong experience in employee experience, employee engagement or organisational effectiveness.
You have designed employee journeys and people-focused solutions across the employee lifecycle.
You have delivered outcomes across multiple geographies, national cultures and complex matrix organisations.
You bring strong analytical, insight-generation and problem-solving skills.
You can translate employee feedback, business priorities and data into practical improvements.
You understand how employee experience connects with culture, talent priorities and the Employee Value Proposition.
You collaborate effectively across HR, Communications, Property, Health & Safety, Group functions and business leadership.
You understand how AI-enabled work, technology adoption and workplace environments influence engagement and productivity.You can align multiple stakeholder agendas into coherent plans and practical activation.You communicate clearly and can support change adoption and stakeholder engagement.You balance strategic thinking with practical execution and continuous improvement.You care about creating employee-centred experiences that improve organisational performance.
Not a perfect fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For YouWhat skills you will learnVOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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