Egybell is hiring a Data Governance & Operational Excellence Manager for a multinational consumer healthcare company.
Key Responsibilities
1. CRM Deployment, Adoption and Capability Enablement
Lead the rollout and adoption of key Salesforce Life Sciences Cloud capabilities, including:
- Territory and Alignment Management
- Call Planning and Call Reporting
- CLM and e-Detailing
- Sampling Management
- HCP Consent Management
- Rep Triggered Emails
- WhatsApp Content Sharing
- Segmentation & Targeting
- Rep Performance Dashboards
- Voice of Customer (VOC) Solutions
- AI-Driven Next Best Actions
Responsibilities include:
- Driving implementation plans with local SFE teams.
- Leading super-user and data steward communities.
- Delivering capability-building programs and training.
- Facilitating communication between global and local stakeholders.
2. Advanced Analytics, Automation and Next Best Action
- Partner with global data and technology teams to automate field force insights and recommendations.
- Translate business challenges into actionable data solutions.
- Scale AI and analytics-driven Next Best Action capabilities.
- Deliver automated dashboards supporting:
- Performance tracking
- Opportunity identification
- SIP monitoring
- Data quality improvements
- Field force productivity
- Lead Power BI automation initiatives that reduce manual reporting and increase business visibility.
3. Field Force Effectiveness and Performance Excellence
- Define and govern harmonized NA field force KPIs.
- Establish standardized KPI definitions and calculation methodologies.
- Lead development of performance dashboards and reporting frameworks.
- Support Annual Business Planning target setting through performance insights.
- Deliver leadership performance reviews and commercial effectiveness reporting.
4. Sales Incentive Plan (SIP) Excellence
- Design and govern NA SIP performance frameworks.
- Define incentive KPIs aligned to business priorities and global guidelines.
- Automate SIP tracking and reporting solutions.
- Improve transparency, accuracy, and governance of incentive calculations.
5. Segmentation, Targeting and Field Force Optimization
- Provide National leadership for Segmentation & Targeting strategies.
- Guide priority audience identification and strategic resource allocation.
- Partner with global analytics teams to derive actionable customer insights.
- Define field force deployment principles, territory strategies, and coverage ambitions.
- Develop optimization tools supporting resource allocation decisions.
6. Continuous Improvement, Innovation and Capability Building
- Identify opportunities to simplify processes and remove operational inefficiencies.
- Share best practices across districts and drive standardization where appropriate.
- Lead capability development of SFE Managers, Super Users, and Data Stewards.
- Foster a culture of innovation, continuous learning, and data-driven decision making.
- Champion adoption of digital and AI-enabled solutions across the field organization.
Required qualifications:
- Education: Pharmacy, Science, or Veterinary Medicine graduates are preferred .
- 3–4 years of relevant experience, with pharmaceutical industry experience is essential.
- Manager level with a hands-on scope; having no direct reports is preferred.
- Excellent in English
