We’re hiring on behalf of one of our partner companies. Please note that the position below is for our partner organization, and the company-specific details, requirements, and responsibilities are mentioned in the job description.
About The RolePrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units, moving & packing, and business fulfilment services. As we scale, we're looking for a hands-on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients throughout the full service and payment process.
Key Responsibilities
- * Manage incoming customer inquiries via WhatsApp and phone.
- Consult customers on storage solutions, pricing, and available options.
- Process bookings, maintain customer information, and update CRM records.
- Coordinate pickups, transportation, and warehouse arrangements.
- Support customers throughout the storage process.
- Follow up on customer payments and outstanding balances.
Requirements
- * 2+ years of experience in customer support, sales, or a similar customer-facing role.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Customer-oriented and proactive approach.
- Experience with CRM systems.
- Excellent English communication skills.
- UAE experience is a plus.
