- Manage and process customer orders accurately and efficiently from receipt to delivery.
- Act as the primary point of contact for customer inquiries via phone and email.
- Monitor order status and proactively communicate updates, delays, and resolutions to customers.
- Collaborate with Sales, Supply Chain, Logistics, and other internal stakeholders to ensure customer satisfaction.
- Identify opportunities to improve customer service processes and contribute to operational improvements.
You will become part of a large international organizationEnjoy a hybrid working environment with opportunities for growth and development
- Proven experience in a Customer Service, Order Management, or Inside Sales role.
- Experience working in an international and fast-paced environment.
- SAP experience is mandatory.
- Strong communication and relationship-building skills.
- Proactive, organized, and able to manage multiple priorities simultaneously.
- Fluent in both English and French.
As a Customer Service Representative, you will be responsible for managing customer interactions and ensuring the smooth processing of orders and inquiries. You will work closely with cross-functional teams to provide an excellent customer experience and support operational excellence.
- An exciting opportunity within a globally recognized organization, offering a collaborative and supportive team environment.
- A hybrid working model and exposure to international stakeholders in a dynamic business setting.
- A competitive salary, attractive benefits package, and opportunities for professional growth and development.
