üì¢ WE ARE HIRING | CUSTOMER SERVICE MANAGER
We are looking for an experienced and motivated Customer Service Manager to join our team in Nozha, Heliopolis, Cairo, Egypt.
Key Responsibilities:
- Manage, supervise, and motivate the customer service team.
- Set performance targets and monitor KPIs.
- Handle customer complaints and ensure timely resolution.
- Monitor team performance and customer satisfaction.
- Develop and improve customer service policies and procedures.
- Prepare periodic reports and analyze customer feedback.
- Coordinate with other departments to ensure excellent service delivery.
Job Requirements:
- Proven experience in customer service, preferably in a supervisory or managerial role.
- Strong leadership, communication, and problem-solving skills.
- Excellent organizational and decision-making abilities.
- Proficiency in Microsoft Office and reporting tools.
- Ability to work under pressure and achieve targets.
üìç Work Location: Nozha, Heliopolis, Cairo, Egypt.
üìû For Applications & Inquiries:
01114512353
Please contact us and submit your updated CV, mentioning Customer Service Manager in your application.
Join our team and take the next step in your career!
