Position: Customer Service Executive – Public Training Inquiries
Key Responsibilities:
- Respond to public inquiries regarding training courses through email, phone, website inquiries, and other communication channels.
- Provide accurate information on course schedules, fees, venues, learning objectives, and registration procedures.
- Follow up with prospective participants and clients to support course registrations.
- Maintain and update inquiry and registration records in the company tracking system.
- Coordinate with internal department for coordination.
- Prepare and send course proposals, quotations, confirmations, and related documentation.
- Monitor inquiry status and ensure timely follow-up until closure.
- Address customer concerns and provide professional customer support.
- Ensure accuracy and completeness of client records, correspondence, and tracklog entries.
- Support reporting and administrative tasks related to public training programs.
Key Skills:
- Customer service and client relationship management
- Professional written and verbal communication
- Attention to detail and accuracy
- Time management and organization
- Data entry and record management
- Problem-solving and follow-up skills
