Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that support businesses in serving their own customers more effectively. With an emphasis on understanding diverse cultures and industry best practices, ETISAL International provides consultative and innovative services tailored to unique business needs. The company is committed to quality, transparency, flexibility, integrity, and a strong appreciation of human capital. Its ongoing goal is to exceed client expectations through continuous improvement and the use of state-of-the-art technologies.
Role Description This is a full-time, on-site role for English Outbound Callers based in Cairo, Egypt. The role involves making outbound calls to customers and prospects, providing accurate information about products and services, and handling inquiries in a professional manner. Team members will be responsible for building positive customer relationships, following call scripts and guidelines, and documenting call outcomes in line with company procedures. Daily tasks include managing call lists, meeting performance targets, and collaborating with colleagues and supervisors to improve customer communication and service quality. The role requires adherence to company policies and a strong focus on delivering a consistent, high-quality customer experience.
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