Customer Service Air Import
üìç Location: Amsterdam
üíº Employment: Full-time
About Morrison:
We serve our global customers with a network of 200+ own offices worldwide. We offer strong solutions for air, ocean, contract logistics and distribution services that are tailored to our customer requirements.
Our continuous growth has moved us within the Global Top 15 Air Freight forwarder rankings and we are able to offer a full scope of services at competitive rates with priority access to capacity via our strategic alliances with leading global carriers. Our visibility tools are top notch.
In 2026, Morrison Express was proudly named Global Airfreight Forwarder of the Year at the ACW World Air Cargo Awards — a recognition of our commitment to excellence and innovation in the global air freight industry.
Role and Responsibilities:
- Follow-up on operational import flow (Primary Job Function):
- Check and confirm bookings with customers (if needed).
- Provide airline booking instructions (if needed).
- Check pre-alerts for complete information and inform customers.
- Check flight arrival status and inform arrival notices to customers.
- Check the HAWB/MAWB status to ensure proper release of shipments.
- Prepare customs clearance in a timely and accurate manner.
- Prepare trucking orders in a timely and accurate manner.
- Collect POD’s after delivery is completed.
- Report all kind of exceptions to customers or counter offices.
- Update milestones timely in the system.
- Update all PO’s for vendor payments timely in the system.
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Create and send invoices for timely and accurate billing as per company standard.
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Follow-up on operational export flow (Back-up task only):
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Process supplier bookings and inform overseas stations when applicable.
- Process airline bookings based on requested flight schedule and rate agreements.
- Process export customs clearance with suppliers and customs broker.
- Process pre-carriage with selected trucking vendors.
- Process security screening (Dangerous Goods when applicable and certified).
- Process HAWB/MAWB.
- Process CMA/VBA/ECS/Cargonaut documentation and procedures.
- Process AP/AR billing to complete the files.
- Create complete pre-alerts to overseas stations and customers.
- Report all kind of exceptions to customers or counter offices.
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Update milestones timely in the system.
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Other Important tasks in the job scope:
- Ensure completeness of files (digital and hardcopies).
- Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.
- At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
- Support (inside) sales with obtaining or quoting rates when requested.
- Prepare or verify reports after request from management.
- Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.
What We Offer:
- We are an equal opportunity employer.
- A competitive salary package and secondary benefits, like health insurance allowance, pension, holiday gift, team building activity, end year dinner, etc.
- You are taking part in our company Profit Share Program.
- Ability to develop and grow within the company.
- Opportunity for Professional Development through Morrison Express Academy.
