ABOUT ANEEQ
aneeq is a men’s telehealth platform built on a simple idea: self-care for men should be easy, private and effective. We give customers across the UAE access to evidence-based, medically approved care for sexual health, hair loss and skincare, including prescription and over-the-counter products, without the awkwardness of a clinic visit.
Customers speak with our team, are matched to the right treatment and have their products delivered to their door, with plans that continue month after month. Discretion and trust sit at the heart of everything we do.
What we stand for
- Discretion and privacy. Every conversation is handled with care and respect.
- Convenience. Quality care that fits into a customer’s life.
- Evidence-based care. Products and advice grounded in medical guidance.
- Confidence. Helping men feel better informed and more confident about their health.
The Commercial Team
The commercial team is the direct link between Aneeq and its customers. We turn enquiries into subscribers, keep those subscribers on their treatment journey and make sure every conversation meets our standards. The team works by phone and by message, with clear ownership across sales conversion, retention and customer care, supported by our medical, product, operations and data teams.
ABOUT THE ROLE
We are looking for a Customer Sales and Retention Agent with a pharmaceutical background to join our commercial desk. You will speak with customers by phone and by message, explain our products with confidence and guide them to the plan that suits them. You will also look after existing subscribers, helping them stay on track with their treatment and keeping their subscriptions active.
You will be trained across every seat on the desk: outbound sales, inbound enquiries and retention. You will work wherever the team needs you, and your pharmaceutical knowledge will help customers trust what we tell them.
KEY RESPONSIBILITIES
Sales conversion
- Call and message new leads, understand their needs and turn enquiries into subscriptions.
- Qualify leads, handle questions and objections, and close with a clear next step.
- Follow up promptly with customers who need time to decide.
Retention
- Support renewals and keep customers engaged with their treatment plan.
- Win back customers who have lapsed and resolve concerns before they lead to cancellation.
- Capture the reasons customers leave and share them with the team.
Customer care
- Take inbound calls and chats professionally and route service issues to Operations.
- Refer clinical questions to our doctors and never give medical advice outside your scope.
Product knowledge and compliance
- Explain products, usage and expectations clearly and accurately.
- Keep up to date with our product range and follow our guidance on what can and cannot be said.
Reporting and teamwork
- Keep complete and accurate notes and outcomes in our CRM.
- Share customer insights with the team and take part in coaching and training.
- Cover other seats on the desk when needed.
WHAT SUCCESS LOOKS LIKE
- Customers feel informed, comfortable and confident in their decision.
- Strong conversion and renewal results against the targets set for the role.
- Accurate, complete records on every customer interaction.
- Consistent, professional standards on every call and message.
QUALIFICATIONS AND EXPERIENCE
Essential
- Education. Degree in pharmacy or pharmaceutical sciences.
- Retention. Proven experience in customer retention, renewals or subscription management.
- Conversion. Proven experience converting leads into sales and working towards targets.
- Languages. Fluent Arabic and strong spoken and written English.
- Communication. A clear, calm and persuasive phone manner, with strong listening skills.
Preferred
- Telehealth. Experience in telehealth or digital health.
- Licence. Registered pharmacist.
- Systems. Experience with CRM and dialer tools.
- Market. Familiarity with Gulf Arabic and UAE customers.
Personal attributes
- Empathetic and discreet when discussing sensitive health topics.
- Composed under pressure, resilient and motivated by targets.
- Reliable, organised and a strong team player.
WORKING ARRANGEMENTS
- Fully remote, based in Lebanon.
- Working hours follow UAE hours.
- Rotating AM and PM shifts.
- Weekend work is part of the role.
- A laptop is provided by Aneeq.
- A stable internet connection and a quiet place to take calls are required.
WHAT WE OFFER
- Training across every seat on the desk and on our full product range.
- The equipment and tools you need to do the job well.
- A fully remote role within a growing telehealth brand.
- Day-to-day collaboration with our medical, product and operations teams.
HOW TO APPLY
Interested candidates are invited to send their CV together with a short note on their experience in retention, conversion and telehealth.
