Estarta is looking for Collections Specialists to join our team and support our client’s Accounts Receivable operations.
- Handle calls regarding outstanding customer balances.
- Review customer accounts and payment history.
- Resend invoices and billing documentation when needed.
- Explain balances, invoices, payment expectations, and next steps clearly.
- Research account and billing questions and coordinate with internal teams.
- Escalate complex or unresolved issues appropriately.
- Accurately document calls, customer interactions, promises to pay, and follow-ups.
- Maintain confidentiality of customer and billing information.
What We’re Looking For:
- Previous experience in collections, accounts receivable, billing, or a similar role.
- Experience communicating with customers by phone regarding payments or outstanding balances.
- Strong English communication skills.
- Excellent attention to detail and follow-through.
- Professional and confident phone manner.
- Ability to research issues, find accurate answers, and use sound judgment.
- Ability to learn new systems and procedures quickly.
- Comfortable handling challenging customer conversations professionally.
Preferred:
If you have experience in collections, accounts receivable, billing, or customer account management, and are confident communicating with customers about payments and outstanding balances, we’d like to hear from you.
- Experience with Zuora or other billing/AR/customer account management systems.
- Healthcare, subscription-based, or B2B billing experience.
- Experience handling invoice questions, payment arrangements, disputes, or account escalations.
üìç Location: Amman, Jordan
If you’re detail-oriented, dependable, and have a strong background in collections or accounts receivable, apply now and join Estarta!
