Job Description
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.
Responsibilities
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
- Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Document all customer interactions and tickets in the (CRM) system
- Regularly reviewing and updating the customers information in the (CRM) system.
- Collaborate with the call center supervisor and the other call center agents to improve the customer service.
- Ensure to follow the customers service script provided by the company.
- Maintain strong customer relationships.
Requirements:
- High School or secretarial certification
- Strong English and Arabic language skills (written and spoken)
- 1 Year of experience as a Call Center Agents
- Previous experience using CRM system.
