Job Purpose:
• To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.
Job Accountabilities:
• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain up-to-date knowledge of automotive products, promotions, and company policies.
• Document all customer interactions in the company's CRM system for future reference and analysis.
Skills
Experience:
• 0-2 years of experience in customer service, preferably in a call
center environment. Experience in the automotive industry is a plus
but not required.
Required Competencies:
• Customer Focus
• Communication
• Attention to Detail
• Stress Tolerance
• Continuous Learning
Education:
High school diploma or equivalent (mandatory) Associate's degree in Business, Customer Service, or related field is a plus.
