Company DescriptionRaffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.
Job Description
- * Key Roles & Responsibilities:
- Guest Service & Transportation: Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.
- Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.
- Safety & Compliance: Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.
- Vehicle Maintenance: Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.
- Luggage Handling: Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.
- Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.
- Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.
- Brand Standards: Uphold Raffles’ grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.
Qualifications
- * Personal Attributes & Experience:
- Education: High School Diploma or equivalent; a degree in Hospitality is an asset.
- Experience: Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort.
- Licensing: Must possess a valid Saudi Arabian driving license.
- Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.
- Attitude: A creative mindset with a passion for guest relations and an eye for detail.
- Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
