Job Purpose
The Bartender is responsible for preparing and serving beverages while delivering a friendly, efficient, and memorable guest experience.
The role requires strong beverage knowledge, attention to detail, responsible service, accurate billing, stock control, and the ability to work effectively in a fast-paced sports and entertainment environment.
Key Responsibilities
Beverage Preparation and Guest Service
- Welcome guests warmly and provide friendly, professional service.
- Prepare and serve alcoholic and non-alcoholic beverages according to approved recipes and presentation standards.
- Prepare cocktails, mocktails, spirits, wines, beers, soft drinks, juices, and hot beverages.
- Provide guests with information about beverages, ingredients, promotions, and available options.
- Recommend suitable beverages based on guest preferences.
- Take accurate orders and enter them into the POS system.
- Ensure all beverages are served promptly and presented correctly.
- Engage with guests and contribute to an energetic and enjoyable atmosphere.
- Respond professionally to guest requests, concerns, and complaints.
- Coordinate with Bay Hosts, servers, kitchen staff, and supervisors to ensure smooth service.
- Support corporate events, tournaments, celebrations, and group bookings.
Responsible Beverage Service
- Follow all applicable legal requirements and company policies relating to alcohol service.
- Verify guest identification when required.
- Monitor alcohol consumption and avoid serving guests who appear intoxicated.
- Immediately report any concerns relating to guest behaviour or responsible alcohol service to the supervisor.
- Maintain professional conduct and ensure all guests are treated respectfully.
Bar Operations
- Set up the bar before service and ensure it is fully stocked.
- Maintain sufficient levels of beverages, garnishes, glassware, ice, napkins, straws, and other supplies.
- Ensure the bar counter, preparation areas, storage areas, refrigerators, and equipment remain clean and organised.
- Follow standard recipes, portion-control requirements, and approved serving measurements.
- Monitor beverage quality and check product expiry dates.
- Complete opening and closing duties according to operational checklists.
- Ensure glassware is cleaned, polished, and stored correctly.
- Report damaged equipment, stock shortages, spillages, and maintenance issues.
- Support other bar and F&B team members during busy periods.
Billing and Cash Handling
- Process guest bills and payments accurately through the POS system.
- Handle cash, card payments, discounts, and promotional offers according to established procedures.
- Ensure all sales are correctly recorded.
- Maintain accountability for the assigned cash float where applicable.
- Report billing errors or payment discrepancies immediately.
- Support end-of-shift reconciliation when required.
Stock and Inventory Control
- Assist with receiving, checking, and storing beverage deliveries.
- Maintain accurate stock records and assist with regular inventory counts.
- Monitor stock levels and communicate replenishment requirements.
- Follow the first-in, first-out stock-rotation system.
- Minimise wastage by following correct pouring and portion-control standards.
- Record breakages, spillages, complimentary items, and wastage accurately.
- Support management in controlling beverage costs and preventing stock loss.
Hygiene and Safety
- Follow all food safety, hygiene, health, and safety requirements.
- Maintain excellent personal grooming and uniform standards.
- Clean and sanitise bar equipment, utensils, counters, and preparation areas regularly.
- Store beverages, ingredients, and equipment safely.
- Follow procedures relating to broken glass, spillages, sharp tools, and cleaning chemicals.
- Immediately report accidents, hazards, or unsafe conditions.
- Follow all emergency and incident-reporting procedures.
Qualifications and Experience
- High school diploma or equivalent.
- Previous experience as a Bartender in a restaurant, hotel, entertainment venue, sports facility, lounge, or busy bar environment is preferred.
- Knowledge of cocktails, mocktails, spirits, wines, beers, and beverage preparation.
- Experience using POS systems and processing guest payments.
- Knowledge of responsible beverage-service practices.
- Good spoken English; additional languages would be an advantage.
- Relevant bartending or beverage-service certification would be beneficial.
Key Skills and Competencies
- Strong beverage preparation and presentation skills.
- Excellent customer-service and communication skills.
- Friendly, confident, and energetic personality.
- Ability to work quickly and accurately during busy periods.
- Good knowledge of beverage recipes and serving standards.
- Strong attention to cleanliness, detail, and presentation.
- Basic numerical, billing, and cash-handling skills.
- Ability to manage multiple orders simultaneously.
- Good teamwork and coordination skills.
- Responsible and professional approach to alcohol service.
- Ability to handle guest concerns calmly and professionally.
- Willingness to learn new menus, promotions, and beverage trends.
Working Conditions
- Ability to stand and move for extended periods.
- Ability to lift and carry beverage supplies, cartons, glassware, and bar equipment safely.
- Willingness to work rotational shifts, evenings, weekends, and public holidays.
- Availability to support events, tournaments, and peak operating periods.
- Must maintain the required uniform, grooming, hygiene, and safety standards.
