About the job
Sales and Performance Management:
• Drive sales through effective management of sales force.
• Is capable of providing sales analytics.
• Capable of providing SMART KPI's for reporting employees.
Customer Service Excellence:
• Ensure the team delivers exceptional customer service that is synonymous with luxury and fashion brands.
• Handle customer inquiries and complaints gracefully, ensuring customer satisfaction.
• Build and maintain relationships with VIP clients and ensure their needs are met.
Inventory and Merchandising:
• Oversee inventory management.
• Ensure merchandise is in line of organization, brand, and visual merchandising standards & guidelines.
Staff Management and Development:
• Assist in the recruitment, training, and development of staff.
• Must have necessary skill set for management of all key personnel.
Marketing and Events:
• Collaborate with the marketing team to execute all related activities.
• Engage with the local fashion community to increase brand presence and attract new customers.
• Provide necessary guidance for marketing for omnichannel, social media and other digital platforms to enhance the corporate profile.
Operational Excellence:
• Ensure compliance with all company policies and procedures.
• Has financial basis for management of budgetary constraints.
• Has knowledge in regulatory, health and safety regulations.
Trend Awareness and Industry Knowledge:
• Is informed about luxury trends and market dynamics.
• Must attend related shows and trade events to keep up with industry developments.
• Educate the team on product knowledge, including materials, care instructions, and brand history.
Skills
Qualifications and Requirements
• University bachelor's degree in business administration or any relevant field is a must.
• Proven experience as an Area Manager in the Watches, Jewelry, and luxury sectors. Fashion is a plus.
• Strong leadership skills and the ability to inspire a team.
• Excellent communication and interpersonal skills.
• Deep understanding of the luxury market and customer service excellence.
• Ability to work flexibly and adapt to changing market conditions.• Knowledge of inventory management software and point of sale (POS) systems.
