Overview
To provide applications production support for Transmed enterprise systems and actively participate and assist with various applications driven projects, including releases, upgrades, new implementations, users’ documentation, and training.
Responsibilities
- Providing applications production support for Transmed enterprise systems.
- Providing coverage for change management of both internally developed, partners and vendors provide applications and systems.
- Performing technical 2nd level applications support, evaluation, installation, maintenance, and support for Transmed enterprise applications.
- Participating in the development and validation of applications support requirements, standard operating procedures, service levels settings and escalation matrix, problems, and incidents management processes.
- Providing high-quality consultation, support, and troubleshooting for Transmed enterprise applications, assisting employees in utilizing application features to meet business needs.
- Documenting progress and resolution of applications to support issues and activity in the appropriate service management for tracking systems.
- Reviewing applications performance and developing various configuration reports, analyzing root cause issues and implementing courses of actions to address problems and prevent reoccurrence.
- Keep track of changes and upgrades in supported Transmed applications to ensure they align with business needs, policies, procedures, and security measures.
Qualifications
- Bachelor's degree in computer science, Information Systems Management, or equivalent in a technology related field
- Advanced level of English
- 3 to 5 years of experience with enterprise applications, relationship databases, scripting, software administration, and applications support
- Microsoft, Oracle, Salesforce, ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional) certifications preferred
- Strong interpersonal and networking skills, ability to interact with all areas of the business internally and externally
- Enterprise applications and tools, and proficiency in operating systems (Windows, Linux), databases (SQL, Oracle), programming languages and networking fundamentals is essential
- Oracle and Microsoft applications platforms and enterprise mobile applications on iOS and Google Android operating systems, Java/XML, and HTML
