PLEASE DO NOT APPLY FOR THIS JOB IF YOU'RE NOT AVAILABLE TO JOIN IMMEDIATELY
About the Role
GLOMACS is looking for a detail-oriented and proactive Credit Control & Collections Specialist to manage post-course invoicing, customer statements, and collections follow-up. This role is central to maintaining healthy cash flow, strong client relationships, and accurate financial records across our training operations.
Key Responsibilities
- Issue final invoices, certificates, and attendance reports to unpaid customers promptly after each course week, ensuring accuracy and correct billing contacts.
- Prepare and send consolidated weekly customer statements, tracking cumulative outstanding balances.
- Request and log acknowledgment of statements, following up by phone when needed.
- Conduct routine follow-ups on invoices.
- Support resolution of unallocated payments by liaising with clients and the finance team.
- Perform daily and weekly self-audits of invoicing, statements, acknowledgments, and escalations; prepare a weekly collections summary for management.
- Handle client disputes professionally, propose payment plans, and maintain a service-oriented approach to preserve relationships.
What We're Looking For
- Proven experience in credit control, collections, or accounts receivable.
- Strong organizational skills with high attention to detail.
- Confident communicator, comfortable with client-facing follow-up calls and difficult conversations.
- Experience with Odoo or similar ERP/accounting systems is a plus.
- Ability to work independently, manage multiple priorities, and meet strict deadlines.
- A proactive, problem-solving mindset with a focus on resolving root causes, not just chasing payments.
